Privacy Policy

1. Introduction

At Tradelystic Pty Ltd ("Tradelystic", "we", "our", or "us"), your privacy and the security of your personal information are of the utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of our customers, business partners, website visitors, and other stakeholders. By accessing or using our website, purchasing our products, or engaging with our services, you consent to the practices described herein.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and reflects our commitment to safeguarding your personal information.

2. Information We Collect

We collect personal information necessary for the provision of our products and services. This may include:

Personal details: Name, email address, phone number, postal and billing addresses.

Business information: Company name, ABN/ACN, and business contact details (for trade and commercial clients).

Purchase and transaction data: Product selections, order history, payment information.

Website data: IP address, browser type, device information, referring website, and browsing behavior.

Communication records: Correspondence, feedback, and support inquiries.

Marketing preferences: Opt-in choices for newsletters or promotional offers.

We only collect sensitive information where reasonably necessary and with your explicit consent.

3. How We Use Your Information

Your information is used for the following purposes:

Order processing and fulfillment.

Customer support and responding to inquiries.

Improving our website and personalising your browsing experience.

Marketing and promotional communication (where you have consented).

Legal compliance and fraud prevention.

Product development based on feedback and usage data.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure Of Information

We may share your data with:

Third-party service providers assisting with payment processing, delivery logistics, IT support, or marketing (bound by strict confidentiality agreements).

Regulatory authorities or law enforcement where required by law.

Business partners or affiliates, but only for purposes directly related to fulfilling our obligations to you.

International data transfers may occur if a service provider operates outside Australia. In such cases, we ensure appropriate safeguards are in place.

5. Data Storage And Security

Your personal information is stored securely using industry-standard protection measures, including:

Encrypted payment processing.

Secure server infrastructure.

Restricted data access to authorised personnel only.

Regular security audits and updates.

Despite our best efforts, no system is entirely immune to security threats. We encourage you to protect your own credentials and notify us immediately of any suspected unauthorised use.

6. Access And Correction

Under the Privacy Act, you have the right to:

Request access to personal information we hold about you.

Request corrections if any information is inaccurate, out-of-date, incomplete, or misleading.

Please contact us using the details below to exercise these rights.

7. Cookies And Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance user experience.

Remember your preferences.

Analyse website traffic and performance.

You may disable cookies through your browser settings, though this may impact certain functionalities of the website.

8. Marketing Communications

If you have opted in, we may send you updates about new collections, special promotions, and design insights. You may unsubscribe from these communications at any time by using the unsubscribe link in our emails or contacting us directly.

9. Changes To This Policy

We may periodically update this Privacy Policy to reflect changes in legal requirements or our business practices. The revised version will be posted on this page with an updated "Effective Date." We encourage you to review the policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please reach out to:

Tradelystic Pty Ltd
Address: 184 Greville Street, Prahran VIC 3181, Australia
Phone: +61 3 9132 4579
Email: connect@tradelystic.com